About this policy
Effective date: October 7, 2026. Last updated: November 3, 2026. FieldHex is operated by Demens LLC, a Florida limited liability company. This policy explains how we handle personal information when you visit fieldhex.com, contact us or purchase from us.
Information we collect
We collect information you provide, such as your name, email address, telephone number, billing and shipping addresses, order details and correspondence. Our website and hosting services may also collect technical information, including your IP address, browser and device details, pages visited and access times, to operate and protect the website.
How we use and retain information
We use information to respond to enquiries, process and fulfill orders, arrange shipping, handle returns, provide customer support, prevent fraud and maintain records required for business and legal purposes. We retain information for as long as reasonably necessary for these purposes, including applicable accounting, tax and legal obligations. If we send promotional emails, you may unsubscribe using the instructions in those messages or by contacting us.
Sharing information
We share information with service providers as needed for website hosting, communications, payment processing, shipping and other business operations. We may also disclose information when required by law or reasonably necessary to prevent fraud, resolve disputes or protect legal rights.
Other providers and websites
Where technological or financial service providers independently collect or use your information, their own privacy policies apply, and they are responsible for that processing under applicable law. FieldHex remains responsible for its own handling of information and applicable legal obligations. Links to external websites are subject to those websites’ privacy policies.
Cookies
Our website may use cookies and similar technologies to support essential functions, remember preferences and maintain shopping or login sessions where available. You can block or delete cookies through your browser settings, although some features may then function incorrectly. We use Google Analytics 4 to understand website visits and interactions, and Google Ads measurement to understand advertising performance. Google tags may use cookies and similar technologies to process technical and interaction data, such as pages visited, referral sources, browser and device information. For details about Google’s processing, see Google’s Privacy Policy. You can also use the Google Analytics opt-out browser add-on.
Security
We take reasonable measures to protect personal information, but no internet transmission or storage system is completely secure. Please do not send payment card details or account passwords by email.
Your requests
You may contact info@fieldhex.com to ask about our privacy practices or request access to, correction of or deletion of your personal information. We may verify your identity and retain information where necessary for legal obligations, transaction records, security or resolving disputes. We will handle requests as required by applicable law.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us.
Policy updates
We may update this policy as our practices change; the revised text and update date will appear here, with additional notice where required by law.